Nurturing good relations with customers is the key to our success and continuity for more than two decades
Georgios Kalaitzakis is the owner and founder of Minoan Binding Laminating, a company that marks 25 years of successful operations in Serbia next year. After completing his studies in Belgrade, Mr Kalaitzakis decided to stay in Serbia where he founded a company that has been providing services related to sales and servicing of high-quality laser machines for cutting and engraving various materials for over two decades under its widely recognized brand MBL.
He is a longtime member of the Hellenic Business Association and an excellent example of Greek perseverance, which is no coincidence, given his Cretan roots. Mr Kalaitzakis successfully helms a company that is a leader in the market of graphic equipment in Serbia and the region.
In his interview for the InFocus Greece edition, he talks about the company’s operations, challenges and plans for the upcoming period.
The coronavirus pandemic has been going on for a long time now. How is your company doing in these new circumstances?
– For more than a year, the coronavirus has been a number one topic in the world. It seems to me that we are all used to it now and accepted it as an everyday occurrence. This is exactly the situation with us when it comes to our business. We operate normally and we try to better every day. Every crisis, even the one caused by the coronavirus, caused everything to stop at one point. However, we did not allow it to completely disturb us. We quickly adapted to the new situation, accepted it as a challenge and realized that we must use the new circumstances for further growth and improvement.
After the completion of the new business facility, the MBL Company will operate in two locations and have business and exhibition space spanning over 2,000 square metres at its disposal.
You have been operating in Serbia for almost 25 years. What are you especially proud of when it comes to your company?
– We have been in business for more than two decades and we have regular customers who always come back to us. In addition to constantly investing in the company’s business, nurturing a professional relationship with our customers is the key to our success and the company’s continuity for over two decades.
If a company wants to survive in the market, it has to follow trends and innovate its offer. What novelties in your services and product range do you offer?
– We try to follow the trends and introduce novelties in our offer of machines and by following various trade fairs. Our machines have applications in many industries – from fashion and food to heavy industry. This is exactly what we are proud of when it comes to innovating our offer – we have boldly entered the hi-tech and heavy industry.
You started building a new facility. How far along are you in construction and what will this facility look like?
– Over time, as we expanded the range of machines and our capacity, we started to need a bigger exhibition space. That is why we have invested in the construction of a new facility, which is currently in its final phase. The final works are in progress, so we expect to move in soon. After the completion of the new business facility, the MBL Company will operate in two locations and have business and exhibition space spanning over 2,000 square metres at its disposal. The large warehouse and exhibition space will facilitate our business a lot, because we will be able to respond to market demand at any time when it comes to top-notch laser engraving and cutting machines.