We are now preparing for the time when this danger passes, to be ready to go back to the normal operating mode.
We have talked with Dejan Turk, Director General of Vip mobile, about the current situation, the quick adaptation to the given circumstances, how he spends his free time and what he will do when the state of emergency is over.
“Our customers can get in touch with us at any time through our customer service and online communication channels, and as far as our call centres go, only those which are absolutely necessary are working on a part-time basis. Also, we have created a special page on our website where you can find all the relevant information and recommendations regarding our services, network and measures we apply on a daily basis,” Mr Turk says.
How did you organize your business activities?
There is a saying that goes “change is the only constant in life”, and the pandemic and state of emergency have definitely brought about a huge change in habits. In order to provide people with what they need the most in this period – communication with friends and family and access to information – we had to quickly adapt to new circumstances and reorganize our business in just a few days.
Even before the state of emergency, we had preventively introduced work from home as well as reduced travel abroad. We have created all the conditions for staff to work from home full time, if that is possible due to the nature of their job. As far as our call centres go, only those which are absolutely necessary are working on a part-time basis.
Also, we have created a special page on our website where you can find all the relevant information and recommendations regarding our services, network and measures we apply on a daily basis. We are now preparing for the time when this danger passes, to be ready to return to the normal operating mode.
How do you spend your private time during the pandemic?
I have to admit that working from home is quite different from the remote work which is an option we can use within a company. The form is the same, but in practice, it is quite different. I currently spend my days between working from home, coordinating extraordinary and regular activities of Vip in Serbia and A1 in Slovenia, and home schooling my children. Truth be told, the latter is much more difficult for me. 😉
What will you do first after the state of emergency is abolished?
I really don’t know at this point. From today’s perspective and depending how the situation evolves, abolishing the state of emergency still seems a long way off. I will surely, like everyone else, look forward to going out with family and friends, for example, to a river raft, overlooking the Sava.