“The level of satisfaction with the quality of our services is the basis of everything we do,” says Dejan Bogunović, general manager of Arriva Litas, which operates within the company Arriva, one of the largest carriers in Europe, providing transport services of the highest quality in 14 European countries and achieving annual turnover of about 2.2 billion passengers.
Arriva is part of the Deutsche Bahn Group and has been present in Serbia since May 2013 when it took over the ownership of Veolia Transport Litas. One of the key problems that all carriers in Serbia are facing is the outflow of professional drivers that in the future can become a security problem. More than five thousand professional drivers have left Serbia in the past several years due to better working conditions in Croatia, Slovakia, Germany, Slovenia and the Netherlands. According to some estimates, in Serbia annually it is necessary to train and train around 2,000 professional drivers in order to meet the needs of domestic and international carriers. The current Law on Traffic Safety, which is in line with European regulations, stipulates that anyone who completes education for a professional driver can drive a truck at the age of 21, while bus drivers can become only 24 years old. The countries of the region have used the opportunity provided by European legislation to lower this age limit, partly solving this burning problem, but also the problem of employment of young people as a particularly vulnerable category of population.