Our plans are closely related to expanding market share, but also to further optimize business and processes with the ultimate goal of maintaining the level of service quality while meeting and exceeding the expectations of our customers
We spoke with Mrs. Jovana Pavlović, Head of the Home Delivery department at Gebrüder Weiss Serbia about the organization of the Home delivery sector during a pandemic, delivery service which GW introduce to the Serbian market in 2015, and what are their goals and plans in the future.
The coronavirus pandemic has restricted movement, how has this affected the organization of work in the Home Delivery sector?
The number of home deliveries of consignments has been growing steadily for many years, posing challenges for logistics companies, but also encouraging them to constantly innovate. The coronavirus pandemic has further fueled an explosion in demand for this type of service. With its extensive network and developed Home Delivery service, Gebrüder Weiss was ready to respond to market demands and at the same time developed a strategy that would enable us to maintain our work and perform the primary activities of our company. The main goal was to provide all the necessary conditions and protective measures to prevent the negative consequences of the pandemic and maintain business stability.
Since you are one of the leaders for Home Delivery on the Serbian market, tell us since when has this service existed in Serbia?
The Home Delivery service has made us unique in the domestic market since 2015 when we introduced the Serbian market. Home Delivery service has been the driver of successful results in the last year of business and has become one of the key services within our portfolio. Following the global goals of our company and adapting of the market, we have strongly positioned ourselves as one of the pioneers in the Home Delivery service. Listening to the needs of our clients, over time we have developed a full range of services, creating added value to the services provided and providing them with the best sustainable solutions., This way we have become one of the leaders in this field. We will continue to follow market developments and be one step ahead of others in setting high goals and standards in providing high quality services.
People are responsible for the success of any company. How does Gebrüder Weiss motivate its employees and contribute to making working for this company a pleasure?
Employees are the most important resource and the greatest wealth of our companies. Considering that the logistics business requires constant improvement and application of new technology in everyday work, we as a company strive to support the training of our employees through various training programs that allow them to constantly develop, both personally and professionally.
“Home Delivery service has been the driver of successful results in the last year of business and has become one of the key services within our portfolio”
Gebrüder Weiss is founded on strong family values since more than 500 years, and we showed that in the most difficult moments. The dedication of our employees, the pursuit of excellence and professionalism are the key to our success. Thanks to exceptional teamwork and driving energy, mutual production and understanding, great results have been achieved.
What are your goals when it comes to the home delivery sector for 2021 and what are your plans for further development?
This year was marked by the digitalization strategy through the launch of the myGW portal, which enables transparency and real-time shipment tracking along the entire logistics chain. The home delivery service, in cooperation with clients, has fully achieved this goal. Our plans are closely related to expanding market share, but also to further optimize business and processes with the ultimate goal of maintaining the level of service quality, while meeting and exceeding the expectations of our customers.