Digital channels and social media became our main platforms for communication with partners and consumers
Product and operations safety are of the paramount importance in the current situation, therefore we upheld high standards of hygiene and implemented additional, strict safety measures, applicable in packing lines and distribution centers, and followed by our partners who deliver our packages safely to their destination, said Marko Zovko, Head of Sales at Avon Adriatic region
How did you organize your business activities?
Due to COVID 19 limitations, which are in place for all Adriatic countries, our focus is primarily on our Associates’, Representatives and clients’ safety. Before the official measures were taken, we encouraged all our employees to work from home, and we provided the adequate solutions, in terms of logistics, for all our employees to have the same opportunity and opt for home office. Product and operations safety are of the paramount importance in the current situation, therefore we upheld high standards of hygiene and implemented additional, strict safety measures, applicable in packing lines and distribution centers, and followed by our partners who deliver our packages safely to their destination, with the aim of providing the continuous high-level services for our Representatives and customers.
How do you communicate with your clients, customers, suppliers etc?
In these uncertain times, one of the priorities we took upon was to provide timely and precise communication towards all interest groups, in order to align the new processes, confirm our next steps and support our Representatives the best possible way. Digital channels and social media became our main platforms for communication with partners and consumers. As we are deep in process of digitalization of our business, this disruptive situation only pushed us forward to the inevitable transfer to online tools.
What is the importance of CSR activities now?
Social responsibility is necessary in these stormy times when all categories of society and institutions need support. Avon is famous for nurturing strong sense of community, and this is very important for us now, more than ever. I am proud to say that the company recognized its community first, 30.000 households in the region. We donated over 150.000 products in Pannonia region and thus supported our Representatives over 60 years of age, so that they did not have to leave their homes to provide basic personal care products.
How do you spend your private time during the pandemic?
Work from home has its challenges, as we do not have “classic” cutoffs, (leaving and coming home), sometimes you have the feeling of working 24/7. The rare occasions of my free time I spend with my family, two teenagers make it truly interesting ?. Early morning hours are still reserved for my long runs.
What will you do first after the state of emergency is cancelled?
Take a road trip with my family.