Every day, the company is improving all aspects of its core business due to unique connections with its established clients
For the November issue of Diplomacy&Commerce magazine, we spoke with Mr. Slobodan Filipović, General Manager, Express SEE, a company that operates under a large Italian freight forwarding group, ExpressGlobal. They operate on three continents, in the logistics services segment for many years.
You have been working very successfully in Serbia for the past six years. What are the criteria you follow to make your customers satisfied?
Our satisfied clients represent our core business. Every day, the company is improving all aspects of its core business due to unique connections with its established clients. We have a one-of-a-kind approach to our clients and give them a tailor-made/special treatment. Our main focus is on delivering precise and accurate information, which gives our customers the freedom of using their time more efficiently. Time represents one of the most important factors in logistics management, therefore thanks to our fast and reliable service, our customers are benefiting in multiple ways.
You do business on three continents. Is the approach to business the same everywhere, or do you adapt to specific market demands?
Express SEE has been operating in the logistics services segment for many years, both abroad and here. The company operates under the international freight forwarding group, Express Global, based in Italy. Currently, we do business on three continents. The Group has expanded its range of activities across Europe, so now we have a new office in the Czech Republic which will cover the markets of the Czech Republic, Slovakia and Hungary, as well as an office in Poland. We are aware that each market has its requirements. A great deal of effort is put into making sure that we all follow these trends and act in accordance with them. However, one thing is the same across markets and that is the quality of provided service and maintaining a high business standard.
“We have a one-of-a-kind approach to our clients and give them a tailor-made/special treatment”
Express SEE is synonymous with reliable logistics partners in the region. Does this provide a guarantee for clients that their shipment will be secure until the end of its journey?
Apart from the standard criteria in terms of punctuality and reliability of delivery, which we maintain at a high level, Express SEE thinks it is very important that our clients don’t stress during transport and logistics operations. We strive to adapt our services to each client individually because we are aware that not everyone has the same parameters for assessing the quality of service. We want our clients to know that their goods are secure with us and that we take care of them throughout transport and logistics, while our experience helps us to avoid or overcome any problem during the transport process.
We have to mention the coronavirus and its consequences on the entire economy. How did you organize your business during this time and have you felt the consequences?
What sets our company apart is that, in addition to taking care of our clients, we take great care of our employees. Without teamwork, it would not be possible to complete the entire logistics chain. In order for our employees to be able to carry out their business without interruption, the company has implemented all the required measures to preserve health. The coronavirus has changed the course of our business and significantly affected all economic factors. Adapting to that situation has significantly altered the business of our clients and thus ours too. Many clients have changed the markets in which they operate and we simply have to follow all these trends. We were successful in doing that and elevated our business to another level.