What helped us the most was the fact that we took things seriously even before the official announcements, and government decisions. We immediately implemented the strict measures proposed by the government of the Republic of Serbia
We spoke with M.Sc. Technology Engineer Srećko Mitrović, NDT Project Leader at TIM Co, about how they have organized their business activities, as well as about his personal time organization. “After two decades of cooperation with private and public medical centers as well as with industrial companies, the TIM Co management , knew that we had to adapt the scope of work to the end users”, said Mr. Mitrović.
How did you organize your business activities and communication with your business partners and clients?
What helped us the most was the fact that we took things seriously even before the official announcements, and government decisions. We immediately implemented the strict measures proposed by the government of the Republic of Serbia and made organizational changes that enabled us to work from home without hindrance. After two decades of cooperation with private and public medical centers as well as with industrial companies the TIM Co management knew that we had to adapt the scope of work to the end users. At the same time, the safety of our field engineers was a priority. In terms of communicating these operational changes, we organized immediate availability to all end users, both remotely and directly. This enabled us to provide continuous support to our customers in this state of emergency. All of our product/sales managers are working online and from their home offices. They are in constant communication with our current and prospective customers. In addition, twice a week, or more, our management has conference to review and resolve all the acute and burning topics.
How important is it for companies to stand in solidarity and help in these extraordinary circumstances?
No one ever lived through this situation before. Neither government or professional organizations, nor we can foresee how this crisis will evolve. Therefore, it is of the utmost importance that we communicate with each other and accelerate our movement up the learning curve. That will help us to address every issue and resolve every problem, whether it is a donation or aprotection protocol. Obviously, it is our social and national responsibility to follow protocols and recommendations made by the Government.
How do you spend your private time during a pandemic?
At times when we live and work under additional pressure, the family is most important shelter and a safe place. In order to keep it safe, we practice serious safety protocols. To keep the spirits up and have all family members engaged, we rediscovered many games, like giant puzzles, cards, even “Don’t get angry”. Personally, I hardly can wait for the warmer weather.
What are the first steps you will take after a state of emergency is cancelled?
Тhe first thing we will try to do, of course, is to get back to the successful track we were on before the emergency. At the moment we are reviewing key aspects of our business that will enable us to continue to work smoothly after this crisis situation is over.